FAQs

This section contains answers to the most frequently asked questions that you may have!

How do I contact you by e-mail?
You can e-mail us at shop@dcthomson.co.uk.  One of our Customer Service team will respond to you as soon as possible.

Can I talk to you?
Of course you can! We'd be happy to speak to you regarding an existing order, to provide further information about our products or delivery arrangements, or take your order. We are open between 9am and 4:45pm Monday to Friday (UK time). You can call us free from within the UK on 0800 318846. If calling from outwith the UK, please dial +44 1382 575580.

Can I fax you?
You're welcome to fax us on 01382 575413, or, if you're outside of the UK, on +44 1382 575413. Please clearly mark your document "For the attention of Beano.com" and please include your contact details.

How can I be sure that my online purchase is secure?
The "https" address prefix in the address bar & the padlock symbol in your browser taskbar (or address bar depending on the browser you are using) indicates that you are using a secure connection.

How can I be sure that my online order has been accepted?
We will e-mail you to confirm receipt of your order.

When I order a subscription, how do I know which is the first issue I'll receive?
You may specify your first issue when you place your order. This may be up to several months in the future.

How do I renew an existing subscription online?
You can renew your subscription on Beano by selecting the renewal option and entering your Subscription Account Number.

What currencies are accepted?
All online prices and transactions are in pounds sterling. If you are buying overseas, your credit card provider will convert the charge to your local currency, based on that day's exchange rate. For orders made by post we do accept cheques in US, Canadian, Australian and New Zealand Dollars.

Can I order magazine subscriptions as a gift for someone else?
Yes, we will be happy to deliver your order to anyone else, anywhere in the world!

What are your terms and conditions of sale?
Please see our "Terms and Conditions" section.

How will my data be used?
Please see our Privacy Policy section.